Responsible Gaming

Responsible gaming means choosing gambling as a form of entertainment while keeping clear limits on time, money, and emotional impact. On sesamerz.com, the Sesame product is intended only for adults who can afford to lose the amounts they stake and who remain in control of their play at all times.

Sesame is operated on sesamerz.com by Sesame Online EOOD, a company licensed for online betting and casino games by the National Revenue Agency (NRA) in Bulgaria (licence numbers 000030-5837 and 000030-8233). Sesame Online EOOD is not licensed by the UK Gambling Commission (UKGC), so UK-specific regulatory tools such as GamStop and IBAS do not apply to your account here. This page explains how you can protect yourself, which tools may be available on sesamerz.com, and where you can obtain independent support if gambling stops feeling like entertainment.

The operator aims to support you through clear information, practical control tools (limits, time-outs and self-exclusion), and access to external specialist organisations. However, no online system can replace your own careful observation and reflection about your behaviour. If you feel your gambling may be harming you or someone close to you, you should stop playing and seek professional help immediately.

Risk Awareness

Gambling harm typically develops gradually. It often begins with harmless entertainment and then shifts towards loss of control, financial stress, and emotional distress. Because Sesame on sesamerz.com is not overseen by the UKGC, you do not have access to some UK statutory safeguards, so it is especially important that you monitor your own risk and act early if you notice warning signs.

Common Signs Of Problem Gambling

• Preoccupation: Frequently thinking about gambling, planning the next session, or replaying past bets when you should be focusing on work, studies, or family.
• Chasing losses: Increasing stakes or playing longer than planned in an attempt to win back money already lost.
• Loss of control: Being unable to stick to predefined limits on time or money, even after promising yourself that you will stop.
• Financial pressure: Using money you need for rent, bills, food or credit repayments to gamble, taking loans to keep playing, or hiding transactions.
• Emotional distress: Feeling anxiety, guilt, irritability or depression linked to gambling outcomes, or needing to gamble to escape negative emotions.
• Secrecy and conflict: Lying to family or friends about the amount of time or money spent on gambling, or experiencing repeated arguments about gambling.

Quick Self-Assessment

Consider the following statements honestly. Answer "yes" or "no" to each:

• I often gamble with more money than I can comfortably afford to lose.
• I have tried to cut down or stop gambling but found I could not.
• I feel restless or irritable when I am not gambling or when I try to stop.
• I gamble to escape from problems, stress, or negative feelings.
• I have borrowed money, used credit, or sold belongings in order to gamble.
• My gambling has caused problems in my relationships, work, or studies.
• I have hidden or misrepresented my gambling activity to people close to me.

If you answer "yes" to one or two statements, you should pause, set stricter limits, and consider seeking advice. If you answer "yes" to three or more, you may be experiencing a gambling problem. Stop playing, do not attempt to win back losses, and contact a professional support service such as the National Gambling Helpline or Gambling Therapy immediately.

Limits & Tools

Setting clear limits before you play is one of the most effective ways to stay in control. Sesame Online EOOD is required by its Bulgarian licences to implement responsible gambling measures and seeks to align with recognised best practice in Europe. However, Sesame on sesamerz.com is not a UKGC-licensed product, so features may differ from those provided by UK operators. Always check which tools are actually available in your account and use them consistently.

Deposit Limits

Where supported in your account on sesamerz.com, you can set daily, weekly and monthly deposit limits to control how much money you can add to your balance:

1. Access your profile: Log in to sesamerz.com and go to "My Account" or a similarly named section.
2. Open responsible gaming settings: Select "Responsible Gaming", "Limits", or "Player Protection" from the account menu.
3. Choose deposit limit type: Pick the period you want to control (for example, "Daily limit", "Weekly limit", "Monthly limit").
4. Enter realistic amounts: Set figures that come from your disposable entertainment budget, such as £20 per day, £50 per week, or £100 per month. Never set limits based on what you hope to win.
5. Confirm and save: Check the amounts carefully and confirm. In most systems, reducing a limit takes effect immediately, while any request to increase or remove a limit will apply only after a cooling-off period.

Remember that these limits apply only to your sesamerz.com account and will not restrict gambling with other operators. UK-wide schemes such as GamStop do not cover Sesame because Sesame Online EOOD is not licensed by the UKGC.

Time Limits And Session Controls

In addition to money limits, you should control the time you spend gambling:

• Session timers: If available, enable a session duration limit (for example 30, 60 or 90 minutes). When the time elapses, you will receive a notification to log out or take a break.
• Reality checks: Activate on-screen reminders at fixed intervals (for example every 20 minutes) showing how long you have been playing and your net result. Use these prompts to reassess whether you should stop.
• Personal schedule: Even if technical tools are limited, set a fixed "start" and "stop" time for gambling and use a phone alarm to keep to it.

Short-Term Breaks ("Time-Out")

If you feel your play is becoming too intense but you are not ready for a long self-exclusion, you should take a short break:

1. Open the time-out section: Log in, go to "My Account" -> "Responsible Gaming" and select "Time-Out" or "Temporary Break" (if provided).
2. Select the period: Choose a break of at least 24 hours. Many systems allow you to choose 24, 48 or 72 hours, or longer (for example up to 30 days).
3. Confirm the request: Read the information about what the time-out means (for example, you will not be able to place bets or access games) and confirm.
4. Use the break constructively: During the time-out, do not attempt to access the site via VPN or alternative devices. Instead, reflect on your gambling, speak to someone you trust and consider contacting a support organisation.

Attempting to bypass technical limits or geo-blocking (for example by using a VPN from the UK) may violate the operator's terms and conditions and can lead to account closure and possible loss of funds. If the available tools are not sufficient for you to feel safe, you should stop using Sesame and consider blocking access to gambling websites altogether using independent services such as Gamban or BetBlocker.

Self-Exclusion

Self-exclusion is a more serious and usually longer-term measure for situations where you recognise that you are losing control over your gambling. When you activate self-exclusion on sesamerz.com, you are asking the operator to prevent you from using its services for a defined period. Because Sesame Online EOOD is licensed in Bulgaria and not by the UKGC, any self-exclusion you set here will apply only to your account with this operator and will not extend to other gambling websites or to UK-wide schemes such as GamStop.

How To Request Self-Exclusion

1. Log in safely: Sign in to sesamerz.com using your usual credentials. If you are already highly distressed, consider asking a trusted person to sit with you while you complete the steps.
2. Navigate to self-exclusion: Go to "My Account" -> "Responsible Gaming" (or "Player Protection") and select the "Self-Exclusion" option. If you cannot locate it, contact customer support via live chat or contact form and explicitly request "self-exclusion".
3. Select the exclusion period: Choose the duration that best reflects your situation. Typical options include:
   • Minimum 6 months: For significant concerns where you need time to regain financial and emotional stability.
   • 1 - 5 years: For serious gambling problems, where professional treatment is usually recommended.
   • Lifetime (permanent): For cases where you decide that gambling should not be part of your life.
4. Confirm your decision: Carefully read the information describing the consequences of self-exclusion. You may be asked to tick confirmation boxes or re-enter your password to acknowledge that the decision is voluntary and binding.
5. Request written confirmation: After submitting the request, ask customer support to confirm in writing (for example by message or email) that your self-exclusion has been applied and for how long.

Consequences Of Self-Exclusion

• Account access: You will be unable to log in or place bets on sesamerz.com for the chosen period. Any attempt to create new accounts or to access via VPN or different details may result in permanent closure and forfeiture of funds under the operator's terms.
• Deposits and marketing: You should no longer be able to deposit or receive marketing communications from the operator. If you still receive promotional messages, contact support immediately and do not resume gambling.
• Balance and withdrawals: Treatment of any remaining balance will depend on the operator's general terms and the Bulgarian NRA rules. In many cases you may still withdraw legitimate, verified funds, but bonuses and unsettled bets may be handled in line with the terms and conditions. If you have difficulty withdrawing, you can contact the regulator (NRA) for guidance.
• Reopening accounts: For fixed-term exclusions, your account may remain blocked until the period expires. Some operators require an additional "cooling-off" request before any reopening. Lifetime self-exclusion is intended to be permanent.

Self-exclusion on Sesame does not register you with GamStop or any other national scheme. If you are a UK resident, you should strongly consider registering with GamStop in addition to any on-site exclusion. GamStop will prevent you from accessing UKGC-licensed online gambling sites but will not block non-UKGC operators such as Sesame Online EOOD.

Support Resources

Professional, confidential support is available if you or someone close to you is affected by gambling. Because Sesame Online EOOD is not licensed by the UKGC and disputes about Sesame cannot be taken to the UKGC or IBAS, independent advice is especially important for UK residents. The resources below operate separately from the operator and can help you assess your situation, plan next steps, and access treatment.

Local Support - United Kingdom

• National Gambling Helpline (GamCare): Call 0808 8020 133 free of charge from within the UK, 24 hours a day, 7 days a week. Trained advisers offer confidential support, information and signposting to local services in English.
• GamCare Online Services: Live chat and online forums at gamcare.org.uk provide peer support and moderated discussion, including dedicated spaces for affected others.
• NHS Gambling Services: In England, the NHS offers specialist clinics for problem gambling. Speak to your GP or visit nhs.uk and search for "gambling addiction" to find local options.
• Young people: Under-18s should not access Sesame. If you are under 18 and worried about gambling, contact Childline on 0800 1111 or chat via childline.org.uk.

International Support Organisations

Self-Exclusion Schemes By Country

• United Kingdom - GamStop: GamStop (gamstop.co.uk) allows UK residents to self-exclude from most online gambling companies licensed by the UKGC for periods of 6 months, 1 year, or 5 years. GamStop does not cover Sesame or other non-UKGC-licensed operators.
• Spain - RGIAJ: The Spanish "Registro General de Interdicciones de Acceso al Juego" (RGIAJ) enables residents to exclude themselves from licensed operators in Spain. Details are available via the Spanish regulator's website.
• Other EU and international schemes: Several countries operate national self-exclusion registers (for example, Belgium and some Nordic states). If you live outside the UK, check your local regulator's website for available schemes.

Blocking Software

• Gamban: A paid application that blocks access to a wide range of gambling websites and apps across devices. See gamban.com.
• BetBlocker: A free tool that allows you to block gambling content on many devices. See betblocker.org.
• Device-level filters: You can also use parental control tools, browser filters, and app-store restrictions to limit access to gambling content for yourself or younger users.

These tools are independent of Sesame and work by restricting access to gambling content generally. They are not tied to any specific operator's licence status.

Support For Families And Friends

• GamAnon / Gamblers Anonymous family groups: Provide mutual support for relatives and friends of people who gamble compulsively.
• GamCare family and friends forum: Offers online community support and guidance tailored to those affected by another person's gambling.
• Counselling and legal advice: Local counselling services, Citizens Advice, or similar organisations can help with financial, legal and emotional consequences.

All reputable helplines and treatment providers respect confidentiality and privacy. They will not share your information with Sesame Online EOOD or any other operator without your consent, except where required by law to protect you or others from serious harm.

Help for Family

Gambling does not affect only the person who plays. Family members, partners, friends and colleagues may experience stress, financial harm and emotional strain. If you suspect that someone close to you is having problems with Sesame or any other gambling, you can take constructive steps without confrontation or blame.

Starting The Conversation

• Choose the right moment: Speak when both of you are calm and there is enough time to talk without interruption. Avoid starting the conversation immediately after a loss or argument.
• Use "I" statements: Focus on how their gambling affects you: "I am worried because..." rather than "You always...". This reduces defensiveness and keeps the discussion respectful.
• Be specific and factual: Refer to observed behaviours (missed bills, secrecy, mood changes) rather than making general accusations.
• Listen actively: Allow the person to respond and express their feelings. Acknowledging their stress or shame can encourage openness.

Encouraging Support And Limits

• Suggest professional help: Encourage them to contact the National Gambling Helpline (0808 8020 133), use Gambling Therapy's online services, or speak to a GP for referral to specialist treatment.
• Promote practical steps: Discuss setting deposit and time limits, using time-outs or self-exclusion on sesamerz.com, and registering with GamStop if they also use UKGC-licensed sites.
• Protect finances: Where appropriate and lawful, agree on steps such as separate bank accounts, limited access to joint funds, or third-party oversight of spending.

Support For Yourself

• Family support groups: Join groups such as GamAnon or the family and friends forums run by GamCare and Gambling Therapy. Sharing experiences with others in similar situations can reduce isolation and provide practical strategies.
• Counselling: Consider individual counselling or therapy to manage stress, anxiety or relationship issues caused by another person's gambling.
• Respect your limits: You cannot control someone else's behaviour. Focus on what you can do to keep yourself and any dependants emotionally and financially safe.

If the situation escalates to serious financial risk, abuse or threats, you should prioritise personal safety and seek immediate help from emergency services, domestic abuse services or legal advisers, as appropriate in your jurisdiction.

Operator's Commitment

Sesame Online EOOD, the operator of Sesame on sesamerz.com, holds licences from the Bulgarian National Revenue Agency (NRA) for online betting and casino games. Although it is not licensed by the UK Gambling Commission, the operator recognises the importance of responsible gambling standards and implements internal controls to identify and reduce the risk of harm. These controls do not replace your own responsibility, but they aim to provide an additional layer of protection.

Internal Risk-Check Procedures

• Behavioural monitoring: The operator may use automated systems to observe patterns such as rapid, repeated deposits; frequent high-stakes betting; extended sessions without breaks; or persistent chasing of losses.
• Account reviews: Where unusual or high-risk patterns are detected, the operator may review the account manually, request additional information, or apply temporary restrictions while checks are conducted.
• Reality prompts and information: The site may display reminder messages, links to responsible gaming tools, and information about support organisations when certain thresholds are reached.
• Age and identity verification: Robust checks are required to prevent underage gambling and to comply with anti-money laundering rules. Inconsistent or fraudulent information can lead to account closure.

When The Operator May Contact You

In line with its licensing obligations in Bulgaria and its internal policies, Sesame Online EOOD may proactively contact you if:

• Your activity shows clear indicators of potential harm, such as dramatic increases in deposits, repeated failed deposit attempts, or very long uninterrupted play.
• You have requested responsible gambling support, limits, or self-exclusion, and clarification is needed to put appropriate protections in place.
• Verification checks raise concerns about your age, identity, or the source of funds you are using for gambling.

Contact may be made via on-site messages, email, SMS or phone (where details are provided). The purpose of such contact is to discuss your gambling behaviour, remind you of available tools (limits, time-outs, self-exclusion), and, where appropriate, encourage you to seek independent help. The operator cannot offer financial advice or therapeutic treatment and will not override your decisions unless required by law or by its licence obligations. As Sesame Online EOOD is not subject to UKGC rules, it is important that you independently consider whether continued play is appropriate for you.

Updates

Responsible gambling standards and legal requirements evolve over time. Sesame Online EOOD reviews its policies and the Sesame information on sesamerz.com regularly to reflect changes in Bulgarian regulation, developments in international best practice, and the evolving UK context for players who may access the site.

How You Will Be Informed Of Changes

• Website updates: This responsible gaming page and related terms and conditions may be updated periodically. Material changes will normally be highlighted on the site.
• On-site notifications: Important updates may be presented as banners, pop-up messages, or notices in your account area when you log in.
• Email or in-account messaging: Where permitted by your contact preferences and local laws, the operator may send emails or secure messages notifying you of significant changes affecting your rights, limits, or responsible gambling tools.

You should regularly review this page, the general terms and conditions, and any email or on-site communications to ensure that you understand the rules that apply to your use of Sesame.

Date of last substantive update to this page: 06 November 2025. Content has been reviewed for consistency with the operator's licences and general industry standards as understood for the 2025 - 2026 period. If you are unsure whether information remains current, you should contact customer support or consult independent legal advice before relying on it.

Contact & Feedback

If you have questions, concerns, or feedback about responsible gaming in relation to Sesame on sesamerz.com, you should contact the operator as early as possible. Clear communication can help address issues before they become serious.

Contacting The Operator

According to the information available, Sesame Online EOOD does not publicly list a dedicated responsible gaming phone number or email address in English. You should therefore use the general contact channels provided on sesamerz.com (such as live chat or a contact form), clearly marking your request as "Responsible Gambling" or "Self-Exclusion". Do not send payment card details or sensitive documents unless specifically requested through secure channels.

For regulatory complaints related to the operator's conduct, you may contact the Bulgarian National Revenue Agency (NRA), which is the licensing and dispute resolution authority for Sesame Online EOOD. Please note that the NRA primarily operates in Bulgarian and that UK bodies such as the UKGC and IBAS do not handle complaints about this operator.

• Regulator: National Revenue Agency (NRA), Bulgaria
• Website: https://nra.bg
• Contact / complaints page: https://nra.bg/wps/portal/nra/contacts

If you find it difficult to raise issues directly with the operator or regulator, you may also seek assistance from independent organisations such as GamCare, Gambling Therapy, or legal advisers in your jurisdiction.

Feedback And Support Request Form

The following form structure can be used on sesamerz.com to collect responsible gaming feedback and support requests from players:

Responsible Gaming - Contact & Feedback

Full name:


Email address:


Account ID / Username (optional):


Type of request:
Please select... Setting or changing limits Time-out or short break Self-exclusion Concern about a family member General feedback

Your message:


Submit request

By submitting a request, you consent to the operator processing your personal data for the purpose of handling your responsible gaming enquiry, in line with the privacy policy published on sesamerz.com and applicable data protection laws. You should not use this form for urgent emergencies; in such cases, contact local emergency services or dedicated crisis hotlines immediately.